Loading... Please wait...

Subscribe to our FREE
Newsletter

Subscribe to our newsletter to be informed of our new products and promotions.



Plasmabed Mattress Warranty

Plasmabed® Mattress 20 Year Limited Warranty

Your new Plasmabed mattress is covered by a 20 Year Limited Warranty. For 20 years after you purchase your new mattress from Plasmabed or an authorized Plasmabed retailer, when it has a defect covered under the warranty, we will replace or repair it. The details of this warranty, and some limitations, are provided in the complete Warranty Description, available at Plasmabed.ca or from your retailer.

Certain mattress models include a removable/washable cover that have a warranty of two (2) years against faults in material or workmanship and are otherwise specifically excluded from the scope of this 20 year Limited Warranty. If a cover is replaced due to warranty coverage and an identical cover is no longer available, a cover of comparable quality, one that is not identical to that initially provided with the product, can be used as a substitute. 

For purposes of this Limited Warranty, the term “product” means any Plasmabed mattress. 680934BCINC ("Plasmabed Canada") warrants that it will, at Plasmabed Canada’s option, replace or repair the Purchaser’s Plasmabed product sold in Canada by an authorized retailer if that product is defective due to faulty workmanship or materials, subject to the limitations described in this Limited Warranty.

All warranty claims will be handled at place of purchase. Full Warranty for the first 5 years, Plasmabed Canada will not charge the purchaser to repair or replace the mattress if it is deemed defective. Limited Warranty applies after five years until 20 years from date of purchase, charging you 1/15 of the current selling price at the time of adjustment times the number of years owned.

Plasmabed warrants that it will cover all costs necessary to replace the defective product to the original dealer excluding transportation costs. Transportation is the responsibility of the purchaser and is additional to any prorated charges, except where prohibited by applicable law.

 

This Limited Warranty covers the following items during normal wear:

- Deterioration causing the mattress to have a visible indentation greater than one (.75) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a mattress be constantly supported by a matching foundation or adjustable bed base with proper bed frame support sufficient for the collective weight of the mattress and foundation. 

- Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.

- Any manufacturing defect in the zipper assembly of the mattress cover.

This Limited Warranty does not cover the following:

- A normal increase in softness of the Plasma® pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. 

- Comfort preference.

- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

- Replacement of any non-defective pieces in the Plasma sleep system

- Floor models or “demos” sold at a discount

- Any mattress sold by resellers who are not authorized retailers.

Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

Plasmabed Canada reserves the right to substitute materials of equal or higher quality if identical material is not available at the time of warranty service request, including the substitution of like quality of any cover fabric or ticking. We suggest Plasmabed product be placed on a suitable ventilated base. Mattresses cannot be flipped but should be spun every 6 -8 weeks end to end. Warranty does not apply to covering material or protective coatings. Should service be required the warranty will be void if on inspection the product is found to be in an unsanitary condition or has received obvious abuse.

Warranty is good for the original purchaser only & must be accompanied by the original purchase receipt, do not ship or return without first obtaining a warranty service number. You may contact the Plasmabed Canada Customer Service Department by e-mailing customerservice@plasmabed.com. 

This warranty must be presented with original bill of sale if service is required at some future date. This warranty gives the purchaser specific legal rights, and you may have greater rights existing under legislation in your jurisdiction. Where any term of this warranty is prohibited by such laws, it shall be null and void, but the remainder of this warranty shall remain in effect.