General
How firm are your mattresses?
Our mattresses are available in plush, medium-firm, and firm options — each designed for different sleep preferences.
How do I control the adjustable bed?
Each base comes with a wireless remote featuring multiple preset positions, massage settings, and more.
What makes Plasmabed mattresses different?
Our mattresses feature Frosty cooling technology, Nano Titanium layers, and Gelastic™ comfort for enhanced support and optimal temperature regulation.
Warranty
Do you offer a sleep trial?
Yes, all our mattresses come with a 100-night risk-free trial.
What is the warranty on your products?
We offer a 20-year limited warranty on mattresses.
What If I Order on Amazon or Through a Retail Partner?
If you purchase a Plasmabed mattress through an authorized retail partner, the return and exchange policies of that specific seller will apply.
Maintenance
My remote is broken. What should I do?
Reach out to Plasmabed directly to inquire about obtaining a replacement remote. We will guide you on the appropriate replacement options based on your bed model.
Financing
Do you offer financing options?
Yes, we offer flexible financing options through Affirm, allowing you to purchase your Plasmabed and pay over time.
Why Buy With Affirm?
Buying with Affirm lets you enjoy your new Plasmabed now and pay over time — with no hidden fees. It’s a simple, flexible financing option built for transparency and ease.
How Does Affirm Approve Borrowers for Loans?
Affirm evaluates loan applications using a combination of personal information, credit data, and other financial factors to make real-time lending decisions.
Shipping
Is there free shipping?
Yes, we offer free shipping across Canada.
Will the Delivery Driver Move or Remove My Old Mattress?
Yes, if you're located within our local delivery area, we offer free removal of your old mattress for disposal or donation when we deliver your new Plasmabed. Just let us know in advance so we can prepare. For deliveries outside our local area, mattress removal is not included.
How long will it take for me to receive my order?
Most Plasmabed orders are processed within 1–3 business days. Delivery timelines vary depending on your location:
- Arrive within 2–5 business days and include setup and mattress removal (if requested).
- Typically arrives within 5–10 business days via ground carriers.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@plasmabed.com