At Plasma Bed, we're committed to providing you with useful information and solutions to ensure a seamless and pleasant shopping experience. If you have any inquiries or require assistance, this document serves as a valuable resource for addressing common questions.

Ordering & Payments

Placing an Order: To purchase on our website, simply explore our product listings, select the items you desire, and proceed to the checkout. Follow the on-screen instructions to finalize your order.

Payment Methods: We offer a range of payment options, including credit cards, debit cards, and online payment services. You can enter your payment details during the checkout process.

Order Confirmation: Upon successfully placing your order, you will receive an email confirming your order and containing essential order details. Please retain this email for your records.

Shipping & Delivery

Shipping Times: Estimated shipping times are provided on our product pages and during the checkout process. Keep in mind that shipping times may vary depending on your location.

Delivery Tracking: You can monitor the status of your order using the tracking number provided in your shipping confirmation email. If you encounter any tracking issues, please reach out to our Customer Service team.


Online Purchases: Most sleep accessories such as pillows and sheet sets can be exchanged in-store within 30 days from the date of delivery or pickup. If you have any questions or concerns, please contact our Customer Service team.

In-store Purchases: Most in-store purchases are eligible for an exchange within 30 days from the purchase date or within 30 days of pickup or delivery. For more details, please refer to our exchange policies.

Customer Service

Contact Us: If you require additional assistance or have specific inquiries, please don't hesitate to get in touch with our Customer Service team. You can find our contact information on the "Contact Us" page of our website.

Support Hours: Our support team is available during our regular business hours. Please visit the "Contact Us" page for our current operational hours.

Warranty & Guarantee

100-Night Comfort Guarantee: For information regarding our mattress and box spring exchange policy, please consult our 100-Night Comfort Guarantee on our website.

Product Warranty: Our products are accompanied by warranties. For specific warranty details, please refer to our warranty information.

We are dedicated to ensuring your satisfaction and are here to make your shopping experience as smooth as possible. Thank you for choosing Plasma Bed!


These Terms of Use ("Terms") regulate your utilization of the Plasma Bed website ("Plasmabed") and the acquisition of products from the Website. By entering and using this Website, you consent to be bound by these Terms. If you do not concur with any of these Terms, kindly refrain from utilizing this Website.

  1. Acceptance of Terms By accessing this Website, you acknowledge that you have read, comprehended, and agreed to abide by these Terms. We maintain the prerogative to modify these Terms at any juncture, and your continuous use of the Website constitutes your concurrence with any such amendments.
  2. Privacy Policy Your utilization of this Website is also regulated by our Privacy Policy, which can be found on our website. Please peruse our Privacy Policy to apprehend how we collect, utilize, and safeguard your personal information.
  3. Use of the Website You agree to use this Website for legitimate purposes and in a manner that does not encroach upon the rights of others, contravene any applicable laws, or disrupt the operation and functionality of the Website.
  4. Product Information While we make every endeavour to provide accurate and current product information on the Website, we do not guarantee the precision, comprehensiveness, or trustworthiness of product descriptions, prices, or other content. We uphold the right to rectify any errors, inaccuracies, or omissions at any time without prior notification.
  5. Orders and Payments By completing an order through our Website, you consent to provide accurate and exhaustive information. You bear responsibility for all incurred charges, including applicable taxes and shipping fees. Various payment methods are accepted and delineated on our checkout page. Your order remains incomplete until your payment receives authorization, and we retain the right to annul orders or restrict the quantity of products sold.
  6. Shipping and Delivery Particulars concerning shipping and delivery can be found in our Shipping Policy, which can be accessed on our website.
  7. Exchange: all products available online only are not eligible for in-store exchange. Please reach out to our Customer Service team for further information and assistance. Our policies for exchanges are detailed in our Exchange Policy, available on our website.
  8. Intellectual Property All content, comprising text, images, logos, and trademarks, on this Website is guarded by intellectual property rights and may not be employed without our prior written consent.
  9. Limitation of Liability We disavow responsibility for any direct, indirect, incidental, consequential, or punitive damages stemming from your utilization of this Website or the procurement of products from the Website.
  10. Termination We reserve the prerogative to discontinue or suspend your access to the Website for any reason, sans prior notice.
  11. Governing Law These Terms are governed by and construed according to the laws of [Your Jurisdiction], with any disputes emerging from these Terms being subject to the exclusive jurisdiction of the courts in Vancouver, British Columbia, Canada.
  12. Contact Information For any questions or concerns regarding these Terms or our Website, please contact us at 1.800.736.7292.

These Terms of Use were most recently revised on November 1, 2023.


Last updated: November 1, 2023

Plasma Bed ("we," "us," or "our") is the operator of this website ("Website"). This Privacy Policy elucidates our procedures concerning the gathering, utilization, and safeguarding of your personal information. By accessing and using the Website, you explicitly consent to the conditions outlined in this Privacy Policy.

Information We Collect

Personal Information: When you engage in a purchase or interact with our Website, we may gather personal information such as your name, email address, postal address, telephone number, and payment details.

Non-Personal Information: We may also accumulate non-personal information, encompassing your IP address, browser type, and other technical data to enhance your browsing experience on our Website.

How We Employ Your Information

We make use of your personal information for the following purposes:

  • To process and fulfill your orders and requests.
  • To transmit order confirmations, updates, and delivery notifications.
  • To deliver customer support and address your inquiries.
  • To enhance our products and services.
  • To tailor and personalize your experience on our Website.
  • To detect and thwart fraudulent activities and unauthorized access.
  • To comply with legal obligations.

Dissemination of Your Information

We categorically do not vend, barter, or lease your personal information to external parties. Nevertheless, we may share your information with the ensuing entities for precise objectives:

  • Payment processors to expedite transactions.
  • Shipping and delivery collaborators to complete orders.
  • Service providers assisting us with website operations, analytics, and marketing.
  • Legal authorities and law enforcement agencies, when necessitated by the law.

Cookies and Tracking Technologies

We utilize cookies and analogous tracking technologies to refine the functionality of our Website and enhance your overall user experience. You can administer your cookie preferences through your browser settings.

Data Security

We undertake reasonable precautions to safeguard your personal information against unauthorized access and disclosure. Nonetheless, it is important to recognize that no method of data transmission via the Internet or electronic storage is entirely impervious.

Your Choices

You possess the ensuing rights concerning your personal information:

Access and Rectification: You can gain access to, revise, or rectify your personal information by reaching out to us.

Opt-Out: You have the prerogative to opt out of receiving marketing communications from us.

Deletion: You can request the erasure of your personal information, subject to the constraints imposed by applicable laws.

Links to Other Websites

Our Website might encompass hyperlinks to other websites. We are not liable for the privacy practices or the content of these external sites.

Changes to this Privacy Policy

We uphold the right to revise this Privacy Policy at any given time. Any modifications will be posted on this page, and the "Last updated" date will be amended accordingly.

Contact Us

If you harbour any questions or concerns about this Privacy Policy, please do not hesitate to contact us.


XYZ company ensures your order reaches you exactly where you require it. The delivery method may vary depending on your purchase, and it will fall into one of the following categories:

  • Truck Delivery For substantial packages, our in-house Delivery Service experts will handle the transportation on our trucks.
  • Free Standard Delivery: Provided at no cost when the order totals $75 or more.
  • Includes transportation, mileage, and tolls.
  • Safeguards your home from external elements.
  • Offers a no-contact delivery option, accommodating your preference – be it inside your front door, side door, or even your garage.

Our team will proactively contact you, providing a convenient 3-hour delivery window, so your schedule isn’t disrupted.